Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
During promotional periods, holidays, or peak seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery times are as follows:
🇲🇾 Malaysia
- Standard Shipping: 2–5 business days
🌏 International Orders
- Standard Shipping: 7–21 business days
Please note that delivery times are estimates and may vary depending on customs clearance, courier delays, weather conditions, or your destination.
Shipping Fees
Shipping charges are calculated automatically during checkout based on your delivery location and order value.
Any available free shipping promotions will be displayed at checkout.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number.
If you have not received your tracking details or need assistance, please contact us at:
We will be happy to assist you.
International Shipping
We proudly ship to selected countries worldwide.
International customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities. These charges are not included in the product price or shipping fee.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
ÉL Lumière Beauty is not responsible for orders shipped to an incorrect address provided by the customer.
If your order has not yet been shipped, please contact us immediately to request an address update.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery time, please contact us.
We will work with the shipping carrier to help locate your parcel and keep you updated throughout the process.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of receiving your package.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box
We will investigate the issue and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us:
ÉL Lumière Beauty
We aim to respond to all enquiries within 1–2 business days.