Refund policy
At ÉL Lumière Beauty, your satisfaction is important to us. If you experience any issues with your order, we're here to help.
Returns
For hygiene and safety reasons, we do not accept returns or exchanges for skincare products that have been opened, used, or tampered with.
If your product is unopened, unused, and in its original packaging, you may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in its original packaging.
- Include proof of purchase or your order number.
Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
Damaged, Incorrect, or Defective Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- An incorrect product
- A defective product
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
- Photos of the shipping package
After verification, we will arrange a replacement or refund at no additional cost.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Opened skincare products
- Used products
- Products damaged due to misuse
- Gift cards
- Clearance or promotional items (unless defective)
Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions regarding your return or refund, please contact us:
ÉL Lumière Beauty
We aim to respond to all enquiries within 1–2 business days.